We offer a 24 hour money back guarantee this is stipulated by the below terms of refund. You have the right to a refund within 24 hours of payment being recived, and processed however all refunds will only be awarded in account credit at DEDIBYTE - no monetary or ‘gateway’ refunds will be given under any circumstances. In addition we do not provide any money back guarantee for any Dedicated Servers and or any other third party provisioned services; to clarify these services are completely exempt from any form of refund.
VIII. Payment Disputes & Chargeback Policy
If a dispute or a charge-back is made on a payment to us, we reserve the right to immediately terminate your service without warning, even if we win the claim, you will also be liable to a fine of this price plus a $50 USD administration fee. This will be sent to you via electronic mail (E-Mail), or postal mail. You agree to pay this fee, or you may to be liable to legal action. Payment disputes are a violation of contract (Terms of Service). All clients are required to contact us and give us reasonable time to repair any outstanding issues (if any). If you file a dispute for any reason we reserve the right to suspend or terminate your service without warning, we also reserve the right to close your account at any time.